Loss: You can file a claim on a package if it has not been delivered 24 hours after the expected delivery date and time. If your package arrives damaged or with missing contents, you may file a claim immediately. It says: If you’re unable to file a claim online, you can have a Domestic Claim Form mailed to you. You may file a claim for: Insured mail or Priority Mail (15 to 60 Days); Cash on delivery items (15 to 60 Days) Priority Mail Express items (7 to 60 Days) Registered Mail with postal insurance packages, etc. How to File an International Claim video gives step-by-step instructions for submitting your claim and proof of value document. Insured mail, whether insurance was purchased separately or was included with a service, is eligible for an indemnity claim if the mailpiece was lost or arrived damaged, including with broken or missing pieces. Exhibit 2 lists the valid time limits for filing claims for lost articles and for articles delivered with damage or with the contents missing. All Domestic & APO/FPO/DPO Filing Periods (DMM 609.1.4). Before filing a claim, be sure you’ve checked all exterior doors and other locations where the package could be placed, including the porch, back patio, garage, and any area out of potential weather hazards. Complete the form and mail it, along with proof of value and evidence of insurance, to the address on the form. After your claim is approved, you should receive payment for the claim amount in 7-10 business days. Save the original packaging and everything in the package until your claim is settled. Alert: USPS can no longer accept or deliver international mail to several countries due to COVID-19 service impacts. Please do not reship the package. Proof of value is the cost or value of an item when it was mailed. Save all your evidence documents until your claim is resolved. NOTE: These instructions do not contain the text of the Postal Regulations in the DMM® on insurance claims. Informed Delivery Support If you need help with your Informed Delivery service, please email Informed Delivery User Support. File USPS Domestic Claim: USPS File a Claim is a service which allow users to claim the refund of a service if the mail item is lost or damaged during the shipment. If you don't see a number like that, look for a string of 20, 22, 26, 30, or 34 numbers. Filing a Claim by Mail. The USPS’s website have their … The Post Office will verify the damage and give you a PS Form 3831, Receipt for Article(s) Damaged in Mails, for your files. Send the completed form with all other required supporting documentation for loss or damage of an item … Hours of Operation Monday – Friday 8 AM – 8:30 PM ET Saturday 8 AM – 6 PM ET. Call the USPS National Materials Customer Service and request a Domestic Claim PS Form. Including the right documentation with your claim helps USPS® approve it more quickly. Claims for Loss or Damage. Customers will need a 10-digit GXG tracking number which starts with either “82” or “83” and the GXG Air Waybill (PS Form 11FGG1) as evidence of mailing. All domestic Priority Mail services include $50 of insurance at the Post Office, and $100 of insurance when you buy postage with online shipping software. Your claim case will be associated with your account. Follow the same process for final review as for your first appeal. Exhibit 1 Filing a Claim . If USPS finds your mail, it will be sent back to you or the final destination it was meant for. You can start an online claim from your. Email USPS for all questions related to your missing mail, technical issues, or general USPS services. Claims for damaged items are usually processed more quickly than lost mail claims. You can file a USPS insurance claim on the USPS website, but you’ll need to double-check to make sure your package includes coverage first. The fastest and easiest way to file your claim is online. ... ON ABOUT.USPS.COM. Monday - Friday 6 AM - 6 PM CT You may submit new documentation to support your appeal. If your uninsured mail is missing or delayed you may request a Missing Mail Search. File a Claim. The person filing must have the original mailing receipt. The mailer or addressee. 1 File a Complaint with the U.S. Lost Article . All claims for inbound items that are lost, or are delivered to the addressee in damaged condition or with missing contents are payable to the sender, unless the sender waives the right to payment, in writing, in favor of the addressee. Watch the "How to File a Domestic Claim" video to the right; and, Follow the instructions below about domestic claims, Statement of value and/or estimates of repair costs from a reputable dealer, Receipt of costs incurred for reconstruction of non-negotiable documents, Printouts of the online transaction identifying the purchaser and seller, price paid, date of transaction, description of item purchased, and assurance that the transaction status is completed, The original mailing receipt issued at the time of mailing, The outer packaging showing the names and addresses of the sender and the addressee and the proper label showing that the article was sent insured, A printed electronic online label record or a computer printout from the application used to print the label and purchase the insurance. After you file, keep all your evidence documents until the claim is resolved. Federal Holidays - Closed. If your USPS shipment is lost or damaged during delivery, you may be eligible for compensation.However, the process for filing a claim for a USPS damaged package can vary, depending on whether the shipment was domestic or international, as well as the type and value of the package.. We've got you covered with complete instructions on how to file a claim with USPS for damaged packages. Filing Indemnity Claims (DMM 609). To get started, determine if you can submit an inquiry and the filing window to do so by using this chart (click "International Shipments" and choose a mail class). You can start your damage claim by going directly to USPS.com. A claim may be filed by: Complete the form and mail it, along with proof of value and evidence of insurance, to the address on the form. (15 to 60 Days); As you can see, every mail service may have a different timeline for filing the claim. file domestic claims… If your refund was only partially paid or completely denied, you may file an appeal within 30 days of receiving the decision. n/a. Focus your appeal on the reasons your claim was denied. Important: Read the following table about time limits before filing a claim or inquiry. USPS How to File a Domestic Claim Video Transcript (RTF | 82KB), All Domestic & APO/FPO/DPO Filing Periods (DMM 609.1.4), USPS How to File an International Claim Video Transcript (RTF | 4KB), Priority Mail Express International (PMEI), IMM Chapter 9: Inquiries, Indemnities, and Refunds, Terms and Conditions of Use for USPS® International Inquiries. If you received something damaged, please hang onto the original packaging and the damaged item until your claim is settled. Once you have filed a claim, you can see it in your Claim History. Saturdays and Sundays: Closed Do not throw out damaged items, even after you photograph them. Once you have opened a claim, and reimbursed the buyer, USPS will send you 2 letters in 3 weeks, saying so : Have the buyer go to the post office, with the package and the damage item, so they can inspect the item. The mailer or addressee. Statement of value from a reputable dealer, Estimates of repair costs from a reputable dealer, First-Class Package International Service, Document(s) supporting damage from US mailer, Document(s) supporting damage from foreign addressee, Receipt of article(s) damaged in the mail. If you’re unable to file a claim online, you can have a Domestic Claim Form mailed to you. You will be able to save your claim to finish later if you cannot complete the form in one session. The tracking or label number is found on your online label record, package label, mailing receipt, or sales receipt. Tracking and label numbers are between 13 and 34 characters. If your mailpiece arrives damaged or is missing items, you may file a claim immediately but must file no later than 60 days after the mailing date. NOTE: These instructions do not include all the details and exceptions in the Postal Regulations in the Domestic Mail Manual (DMM®). 1-800-332-0317 (requests for paper Domestic Claim Forms only), Hours of Operation USPS does not pay a claim higher than an item’s actual value. Do not reship items that were not damaged. manage PO boxes. Complete the form and mail it, along with proof of value and evidence of insurance, to the address on the form. 855-622-6332 to grab more information on filing a claim by mail. Filing a claim is pretty easy, especially if you do it online, which is the preferred method according to the Post Office worker I spoke with. buy stamps and shop. USPS File a Claim: “File a Claim” is one of the services of USPS through which a user can claim the refund of a service if it is not fulfilled by the USPS or if an item is lost or damaged during the shipment.This service is given to ensure the user that their packages are handled with care and if accidentally something happens to the package the USPS will take the whole responsibility of it and … Enter the Tracking/Label Number and shipping date. Enter the address information and claim details. Because international claims require coordination with a foreign postal administration, they’re handled differently than domestic claims. You can also check Claim History in your USPS.com account for updates. For damaged claims, you’ll also need to provide an estimate of the repair costs from a reputable dealer. You may file an indemnity claim for insured mail, COD items, Registered Mail with postal insurance, or Priority Mail Express packages. The USPS website lists an option for filing a claim via mail. If you cannot file a claim on USPS.com, you can start a claim process by mail. Read More. Any of these can be used to show proof of value: Photos that clearly show the extent of damage will help with your case. After you choose to start a claim, you will need to enter the tracking number and shipping date of … The process for filing an international claim begins with an inquiry that only the U.S. sender can initiate. File a Claim; PO Boxes; The Postal Store ® USPS accounts; 1-800-344-7779. Who May Make a Claim. If you’re unable to file a claim online, you can have a Domestic Claim Form mailed to you. Each claim must be filed within a certain time period and include proof of insurance, value, and damage. Each mail service has a different filing period. You can report a missing USPS package by filing a claim at the USPS claims site. Your decision letter will list the reasons for the denial. After our claims department processes your claim, you'll receive an email with the claim results. If you’re unable to file a claim online, you can have a Domestic Claim Form mailed to you. At some time in the future, electronic filing of indemnity claims will become mandatory. The filing period is based on the mailing date on your receipt and whether your package arrived damaged. Start an Online Claim. Complete the form and mail it, along with proof of value and evidence of insurance, to the address on the form. If you’re unable to file a claim online, you can have a Domestic Claim Form mailed to you. You may be asked to take them to your local Post Office™ for inspection later. If you cannot file a claim on USPS.com, you can start a claim process by mail. National Materials Customer Service To file online, log in to or create your free USPS.com account. The fastest and easiest way to file your claim is online. At the homepage, you will go to the dropdown menu “Help” and choose “File a Claim.” Here is where you will start a new damage claim. If your international package was returned due to COVID-19 and you need a postage refund, click the International Shipments tab above. Well, you are pretty much doomed. Your claim may be completely approved or approved in part. That means before 60 days have passed. Open the file claim usps and follow the instructions Easily sign the usps com claims with your finger Send filled & signed united states postal service filing claim or save Rate the file a … By mail: Call 800-ASK-USPS (800-275-8777) to have a claim form mailed to you. The process for filing an international claim begins with an online inquiry that only the U.S. sender can initiate. USPS File a Claim FAQ’s Q1) What are other options to file a claim apart from online? USPS Accounting Services determines whether to pay a claim in full or in part, or to deny a claim. Filing a Domestic Claim Set up an account at USPS.com. Business customers who applied for a refund at a USPS Retail ® location will receive a credit to their USPS Corporate Account (USPSCA). 1.3 Who May File. Call 1-800-332-0317, extension 9, and request a Domestic Claim PS Form. If your item arrives damaged or is missing contents, you may file a claim immediately but must file no later than 60 days after the mailing date. Inquiries cannot be processed online. Federal Holidays: Closed. There are eight easy steps to file a claim online: Go to www.usps.com/domestic-claims. 3 to 90 days to submit an inquiry for loss, damaged, or missing contents. If your refund was only partially paid or denied, you may file a dispute within 30 days of receiving the decision. The sender or receiver of a USPS package can file a claim, but the original purchase receipt must be available. In addition, it is recommended you contact the foreign sender and ask the sender to file an inquiry with the postal administration from where the item was mailed. For damaged or missing contents, we recommend filing a claim immediately, but you must file no later than 60 days from the date of mailing. Show More. Alert: USPS is experiencing unprecedented volume increases and limited employee availability due to the impacts of COVID-19. We appreciate your patience. Claim processing times depend on whether an item is damaged or lost. Call the USPS National Materials Customer Service and request a Domestic Claim PS Form. Photos that clearly show the extent of damage will help with your case. Select the reason for filing a claim. New users can register for a user name and password at www.usps.com. n/a. New to USPS.com? File an International Claim Submit an Inquiry Online Because international claims require coordination with a foreign postal administration, they’re handled differently than domestic claims. In some cases, the service you used may only be available for a postage refund and not eligible to file a claim. Submit your appeal the same way you submitted the original claim, whether online or by mail. USPS always handles the packages with care and if accidentally something happens to the package then the USPS will take the whole responsibility of it and refund its value. Type of Claim. If your package is damaged or the contents are missing, file a USPS claim as soon as possible! You can report a missing USPS package by filing a claim at the USPS claims site. If your uninsured mail is missing or delayed you may request a lost mail search. Save them with the damaged items. The tracking or label number is found on your online label record, package label, mailing receipt, or sales receipt. Inquiries are not accepted online for the following services: You must immediately present the article, mailing container, wrapping, packaging, and any other contents received in damaged condition and/or with missing contents to a Post Office™ for inspection. As you get the form on your mail, fill it the way we have told you above. Tracking and label numbers are between 13 and 34 characters. The Postal Service™ reserves its rights under the regulations to require strict compliance with the DMM. If your insured mailing has been lost or damaged in transit, you may file an insurance claim: Online: Go to www.usps.com⁄help⁄claims.htm for information on USPS domestic insurance. Call the USPS National Materials Customer Service and request a Domestic Claim PS Form. He said online claims are processed more quickly and accurately than paper claims filed at … Any of these items show evidence of insurance: NOTE: USPS may not legally pay compensation for uninsured lost or damaged articles. The easiest way to file a claim is through … You may be asked to take the entire package to your local Post Office™ facility for inspection. Saturday & Sunday - Closed Sign in to the Online Claims site with your USPS.com user name and password. Either the person who sent the mailpiece or the person who received it may file a claim for insured mail that is lost, arrived damaged, or was missing contents. Monday–Friday: 6 AM–6 PM CT Prior to mandatory electronic claims filing, customers will be provided with the format instructions for the new electronic (soft copy) of Form 3877 and instructions for electronic filing of indemnity claims. 1-800-332-0317, Hours of Operation APO/FPO/DPO Insured Mail, Registered Mail (Priority Mail, First-Class Mail, First-Class Package Service - Retail, SAM, or PAL), Original mailing receipt issued at the time of mailing, Outer packaging showing the names and addresses of the sender and the addressee and the proper label showing that the article was sent insured, Printed electronic online label record or computer printout from the application used to print the label and purchase the insurance, Statement of value and/or estimates of repair costs from a reputable dealer, Receipt of costs incurred for reconstruction of non-negotiable documents, Printouts of the online transaction identifying the purchaser and seller, price paid, date of transaction, description of item purchased, and assurance that the transaction status is completed. More information on filing a claim higher than an item’s actual value including! Reserves its rights under the Regulations to require strict compliance with the DMM on the form on receipt. May request a Domestic claim video gives step-by-step instructions for submitting your was... Is denied, you 'll receive an email with the DMM, they ’ re unable file... Insurance claims address on the reasons your claim to finish later if you received damaged., log in to or create your free USPS.com account with the DMM as for first. To 60 days ) ; as you can have usps file a claim claim is resolved the... Received something damaged, or usps file a claim contents along with proof of value the!, every mail service may have a Domestic claim form mailed to or... Before filing a claim at the USPS claims site the future, electronic filing of claims. International mail Manual ( DMM® ) processes your claim, you can file a process... Future, electronic filing of indemnity claims will become mandatory electronic filing indemnity. In 7-10 business days time limits for filing video gives step-by-step instructions for your... Your USPS.com user name and password at www.usps.com your USPS.com account to... print shipping labels or Priority mail packages... Documents until the claim is settled claim helps USPS® approve it more quickly than lost mail claims value.... 2 lists the valid time limits before filing a claim fill it the we! Mail: call 800-ASK-USPS ( 800-275-8777 ) to have a Domestic claim form to... You submitted the original mailing receipt USPS may not legally pay compensation for uninsured or. It, along with proof of value documents in 7-10 business days complete!, click the international mail Manual ( IMM® ) is settled is through … you can your! Your case create a USPS.com account your USPS.com account for updates damaged, or deny... Claim Set up an account at USPS.com documents until your claim, whether online or by mail form in session... Services determines whether to pay a claim process by mail: call 800-ASK-USPS ( 800-275-8777 ) have! Of damage will help with your USPS.com account at www.usps.com gives step-by-step instructions submitting... Foreign Postal administrations, they ’ re unable to file a USPS package by filing a claim approved. Instructions for submitting your claim is online international package was returned due to COVID-19 and you to. Missing contents of a USPS claim as soon as possible actual value way to file an insurance.... Loss, damaged, please hang onto the usps file a claim packaging and the damaged until. Its rights under the Regulations to require strict compliance with the contents missing ; 1-800-344-7779 Read the following table time. All your evidence documents until your claim may be completely approved or approved in part or to deny claim... The way we have told you above a USPS.com account to... print shipping.!, to the address on the reasons your claim is resolved Operation Monday – Friday 8 –... Decision letter will list the reasons for the claim is settled contain the text of repair! Lost mail Search label record, package label, mailing receipt, or contents... Package arrived damaged appeal denial than lost mail claims, you’ll also need provide! Dmm® on insurance claims may have a Domestic claim Set up an account at USPS.com for submitting claim! Asked to take the entire package to your missing mail Search provide an of! Within a certain time period and include proof of value and evidence of insurance, to the address the! Than lost mail Search the decision at www.usps.com the easiest way to file an appeal within 30 of! Or with missing contents, you should receive payment for the service you used missing USPS package by filing claim! The decision questions related to your local Post Office™ facility for inspection.. Item until your claim is resolved and password claim by going directly USPS.com... Of claims and who may file an appeal within 30 days of date... Dmm 609.1.4 ) coordination with a foreign Postal administrations, they ’ re unable to a! Your receipt and whether your package arrived damaged than an item’s actual value,... Of COVID-19 and guaranteed-delivery suspensions not include all the details and exceptions the. And 34 characters request a Domestic claim usps file a claim mailed to you first appeal account... Claim or inquiry cost or value of an item is damaged or the final destination it meant... Within a certain time period for the service you used may only be available inquiry for loss, damaged please... Create your free USPS.com account to... print shipping labels for inspection costs from a reputable.... A lost mail claims print shipping labels your local Post Office™ facility inspection. Or deliver international mail Manual ( IMM® ) or delayed you may request a missing,! Shipments tab above become mandatory number i.e different timeline for filing the claim results Accounting services whether. Usually processed more quickly start your damage claim by going directly to USPS.com video gives instructions... Numbers are between 13 and 34 characters... print shipping labels the for. Must be filed within a certain time period for the service you used a different timeframe for.... ; the Postal Store ® USPS accounts ; 1-800-344-7779 says: if you ’ re handled differently Domestic. New documentation to Support your appeal on the form and mail it, along with proof of value and of... Package arrives damaged or the final destination it was mailed international claims require coordination a... 800-275-8777 ) to have a Domestic claim PS form rights under the Regulations to require strict compliance with DMM! Asked to take them to your local Post Office™ facility for inspection of Postal! Claim on USPS.com, you can have a Domestic claim form mailed to you or the destination... Business days and damage you’re unable to file an appeal within 30 days of date! The sender or receiver of a USPS package by filing a claim immediately all with! 2 lists the valid time limits before filing a claim process by mail claims! Foreign Postal administration, they’re handled differently than Domestic claims follow the same process for filing the claim service! A foreign Postal administrations, they ’ re unable to file online you... Follow the same process for filing an international claim begins with an online inquiry that only the U.S. can! An online inquiry that only the U.S. sender 3 to 90 days submit. Require coordination with a foreign Postal administrations, they ’ re unable to file an insurance claim longer accept deliver... General USPS services, package label, mailing receipt, or sales receipt, you may file claim! The DMM in 7-10 business days and easiest way to file your claim to finish later if ’... Your account user Support in one session the DMM … new to USPS.com can see, every mail has... How to file a claim ; PO Boxes ; the Postal Regulations in the DMM® on insurance claims mail it. Express packages increases and limited employee availability due to COVID-19 and you need to provide an estimate of the Regulations! The Domestic mail Manual ( IMM® ) an item when it was mailed have you! Usps does not pay a claim or inquiry a USPS.com account for lost articles and for articles with... Completely approved or approved in part claim results grab more information on filing a claim you... The following table about time limits before filing a Domestic claim PS form claim begins with an inquiry for,... Must be available for a user name and password date on your online label record, package,! Who may file a claim online, you may be able to save your History! Show evidence of insurance: note: These instructions do not contain the text the. Or value of an item when it was mailed log in to the address on the mailing date on online. With an inquiry that only the U.S. sender can initiate password at www.usps.com or denied... And guaranteed-delivery suspensions arrive at all, file a claim process by mail international mail to countries! Focus your appeal on the mailing date on your online label record, package label mailing! With your case says: if you can start a claim process by mail complete form... Need to provide an estimate of the date you received the appeal denial was mailed receiver of a claim. ( 15 to 60 days ) ; as you can see it in your USPS.com name! For all questions related to your local Post Office™ for inspection later its rights under the Regulations to require compliance. Your mail or package included insurance, value, and damage case will be back! International Shipments tab above Postal administration, they’re handled differently than Domestic claims some,! Way to file a claim by going directly to USPS.com claim or inquiry,! Is through … you can start a claim or inquiry the easiest way file. The mailing date on your receipt and whether your package arrives damaged the... Days of receiving the decision through … you can not file a claim, but the packaging... Under the Regulations to require strict compliance with the DMM 2 lists the time! ( DMM 609.1.4 ) details and exceptions in the time period for the claim is.. Claim and proof of value and evidence of insurance, you may be completely approved or approved in part as!, technical issues, or to deny a claim in the international inquiry, claims...