There are no time limits for this course. The Certificate of Hotel Reception and Administration is a comprehensive online professional development course that will prepare you for reception roles in commercial accommodation establishments. It is a 'Online Learning' course with a duration of 365 days. While the CEO is, of course, the head of the organization, it is the receptionist who makes everything tick. Overall, if directly dealing with clients is a part of your job, this is a great and comprehensive course to enroll in. "You only get one chance to make a good first impression, and yours may be in the hands of the receptionist.”. After passing the final exam, the student will become a proud recipient of the John Academy Certificate of Achievement. will be covered in the course. This course by New Skills Academy was developed with people with career-change aspirations in mind. This endorsed Level 5 Hotel Receptionist Diploma could be just the ticket to take your career as a front-desk operative to the next level. Throughout these step by step sections, you will master the strategies of managing and handling the duties and responsibilities of a hotel receptionist. Surprisingly, even in an office context, most people only use the very basic features of these programs. You will receive lifetime access to the training modules. The hotel business is becoming more client-oriented than ever before. Our information packed course is brimming with all the information you need to start a successful career as a hotel receptionist. These are the most common software used by assistants and receptionists. Overall, if you are interested in the art of communication, this is a great introductory course to enroll in. Being a hotel receptionist involves so much more than simply answering the phone. Hotel Receptionist Course Hamburg. This is a receptionist online class from Udemy that clearly focuses on the communication aspect of the job. Good coverage of data handling is what makes this course applicable in other fields as well. If you are interested in forging a path in office administration, this receptionist training course will give you all the necessary skills to get started. For instance, database handling and the importance of technology are covered very well in this course. This particular course is designed especially for those who work within a hotel or a hospitality environment, providing them will all the knowledge and skills that they are going to need to be effective in this particular role. Take hospitality courses and learn a new language to impress future employers, and show potential bosses that you will provide excellent customer service by maintaining a network of contacts who can refer to your skills. More Hospitality Courses. Touristik. This module covers telephone etiquette and what you should and should not do. For Individuals. Our course covers standard Hotel procedures, extensive use of Opera PMS Hotel Software, Brand-standards of 5* Hotels and is followed by hands-on practical sessions in a state of the art training facility, where newly This course is the perfect introduction to the world of the hotel receptionist, whether you work in a small B&B or a large, multinational chain. Receive an industry recognised certification on successful completion of the course. Think of the receptionist as the living and breathing business card of the organization. Get a good understanding of health and safety within the hotel environment. Gaining office administration experience and maintaining a professional attitude can help you to land a job as a hotel receptionist. Once you have completed your test you can log in to your account and download / print your certificate any time you need it. Hotel Receptionist Course. For more information about Hotel Receptionist course at Study 365, please review the details below. From time to time you will be faced with unhappy guests. Once you have completed all of the modules there is a 30 (multiple choice) question test. For instance, accountants and secretaries could also benefit from enrolling in this course. Being knowledgable on these issues will give you a huge advantage in this field. Identify what computer skills you are going to need to know. The material itself mainly focuses on communication. The course is divided into several sections. For people looking to boost their work-efficiency through sheer charisma and good communication skills, this is a great course to take. For people looking to switch careers, this is perhaps the best course to get started. Enjoy online support to ensure you get the most of your study experience. The course will take you around ten hours to complete. From our analysis, these are the best receptionist courses: A research-backed course for mastering receptionist skills. The charismatic instructor, Mr. Gurnam Sangha, has a background in customer service. Here you will learn how to: Deal with people. On completion of the course you will be awarded a certificate. The cost of these courses will vary … The second part of the course is most beneficial for people already working in the industry. In addition to client relationships, the course includes separate sections for enhancing relationships with colleagues and bosses. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move! This means that having a good receptionist is crucial to the well-being of a company. In times when more and more jobs are being automated, fast-thinking receptionists are still impossible to replace. In the first units, attendees will learn key managerial and organizational skills. Learn the basics of handling the telephone in a professional manner. I have scoured online for the best online receptionist courses currently available. The receptionist is almost like a glue. After completing this receptionist online class, you will be front desk ready. This is to make sure attendees have fully absorbed the material. Anyone who has an interest in gaining a greater understanding of this subject is encouraged to take the course. The last part of the course includes a mock exam and a final exam. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience. Even for beginners, the front desk job will come with huge responsibilities. This course is compatible with all modern devices and browsers. How to take advance bookings. Go at your own pace. Simply log in and out of the web based course as often as you require. Our Hotel Receptionist course covers standard Hotel procedures, extensive use of Opera PMS Hotel Software, Brand-standards of 5* Hotels and is followed by hands-on practical software sessions where newly learnt skills are put into practice. How to check-in and check-out guests The test, like the course, is online and can be taken a time and location of your choosing. What is the Hotel Receptionist Course? Our hotel receptionist training courses can help you get there. Tatweer; Abu Dhabi, United Arab Emirates. The Hotel Receptionist Diploma helps you acquire the knowledge, skills, attitudes and perceptions required to establish professional relationships with clients in the hotel industry. This course by John Academy is designed specifically for hotel receptionists. We use the latest ssl encryption for all transactions. ANPA Accademia Nazionale Professioni Albegrhiere; Rome, Italy. Hotel Receptionist Course Hamburg in Hamburg. Since the receptionist is commonly the first person a guest meets, a good front desk receptionist is essential to the overall image of the hotel. In total, the video course includes two-hours worth of material. Gain the necessary skills and knowledge in mastering Opera PMS hotel software and become effective in your job role. I have seen people with no previous experience in the field launch a stunning career from the receptionist job. Despite the course being listed as suitable for beginners, I find the material to be a bit too detail-oriented for people with no prior experience as a receptionist. UK 5* Hotel procedures and brand standards: Customer service procedures; Welcoming guests upon arrival and using correct terminology Checking. This course covers the relevant skills that potential receptionists will need, and provides students with scenarios that they may find themselves in. This is exactly the reason why this course is great for everyone in the customer service industry. Know any legal issues relating to your position as well as the future for the hotel receptionist. An informative course on mastering customer relations. It's accredited by the CPD, and it trains all the skills of a good receptionist. It is a high paying career opportunity. Hotel management has the potential to be an astonishingly rewarding career path, whether you are looking to escalate the ranks to something wholly new, or already working in this field and desire to enhance your knowledge and skills, then enrolling in this Hotel Management with Hotel Receptionist and Hospitality Management course could be the key that unlocks so many opportunities for you. This gives you the ability to go back and check up on things you are unsure of at any time. Course content on this free hospitality course centres around three primary topics of importance, which include an introduction to hotel management, an overview of key front desk operations and the responsibilities of the housekeeping department. Be tech savvy and quick on your feet with guidance from your tutors who are also experts in the industry. When acquainted with the basics, the attendees will be tutored on good communication skills and how to maximize their efficiency. Students will get a complete round-up of the most common roles of a receptionist and how to excel at all those roles. The questions will be on a range of topics found within the modules. Free Hotel Management Courses. Instead of investing in learning “the big three” of receptionist software separately, you can get advanced lectures on all three from this course. Enrol online and gain access to a variety of benefits including: Complete flexibility from start to finish, with no deadlines imposed and no time-restrictions to worry about. The hospitality industry is one of the world’s strongest, wealthiest and most resilient. The course material is delivered straight to you and can be adapted to fit in with your lifestyle. Students will learn how to maximize their communication skills and improve their relationships within the organization. In my opinion, this is the best receptionist course from John Academy and the best overall receptionist certification course on the market. Study using any device linked to the internet for added convenience. Understand the importance of a star rating and what the rating means. It is listed as a course suitable for everyone, from total beginners to experienced receptionists. Learn about verbal, non-verbal and written communication skills within this busy and fast paced environment. In addition to communication skills, the practical part of the job is also discussed in great detail. You can begin the course immediately after your payment has been received. As previously mentioned your payment is totally secure. Study at your own pace and where you are most comfortable. All payments are handled securely by Paypal. The focuses on relationships via the telephone and in person. It’s a good fit for both beginners and experienced administrators, and the certificate provided here is amongst the best on the market. For people looking to get started as a receptionist, my pick for the “best for beginners” course would be a much better introduction. An inspirational course for establishing a new career. Introduction to Hotel Reception Diploma. If you want to become a hotel receptionist the Hotel Receptionist course bundle is the perfect choice. In my opinion, this is the major strong point of this course. Global Edulink’s Hotel Receptionist Training course aims to help students to impress employers or prospective employers with their dedication to self-improvement and their bank of relevant skills. Course Outcomes. Our leading Career Entry Level courses include Hotel Receptionist & Opera PMS, Corporate Receptionist & BluePoint VMS and Medical Receptionist & Medesk CMS.We combine theory with real life practice to ensure our graduates have the skills employers are looking for. However, the structure of the course makes it very easy to follow. To learn about different training options for hotel reception jobs, To understand the career opportunities available in hotel reception, To know what you need to be a success in hotel reception, To find out what you can expect throughout this course, To learn about the most common tasks for hotel receptionists, To learn about the guest services a hotel receptionist is responsible for, To learn about the fundamentals of customer service, To learn about the importance of empathy for travellers, To understand more about communicating with customers at the desk, To learn how important a first impression is for a customer, To learn about the fundamentals of communication, To understand how verbal skills play a role in hotel reception, To understand how non-verbal communication skills play a role in hotel reception, To understand the importance of written communication skills in the workplace, To understand the fundamentals of telephone etiquette, To understand why telephone etiquette is important in a hotel, To learn about the dos of telephone etiquette, To learn about the don'ts of telephone etiquette, To explore some common types of difficult hotel guests, To learn some tips that will help in dealing with difficult guests, To understand how to put these tips into practice, To learn about the administrative skills, interests, and qualities needed as a hotel receptionist, To learn about the main duties, clerical, and technical skills required for hotel reception work, To understand the importance of good communication and organisational abilities, To know how to prioritise, multitask, and problem solve easily, To understand the importance of key skills and computer programs for receptionists, To explain the need for a property management system in hotel reception work, To be introduced to the OPERA Property Management System program (PMS), To become comfortable with the basic functions of the OPERA PMS, To understand the concept of branding and how it applies to the hospitality industry, To explain the value of establishing a standard and what is expected from a branded hotel, To determine the importance and impact of standards in the industry, To understand what a star rating is and how it is applied to any hotel, To learn about the importance of teamwork, To learn about the key characteristics of a team player, To learn how to work with maintenance and housekeeping, To explore different safety topics that apply to the workplace, To explore different security topics that apply to the workplace, To understand the hotel receptionist's role in maintaining a safe and secure environment, To learn about selling and marketing hotel services as a receptionist, To differentiate between upselling and cross-selling approaches, To understand the benefits of reception upselling and cross-selling products and services, To know some basic hotel sales techniques and when to apply them, To learn what it means to dress for professionalism, To understand how to dress for an interview, To learn about choosing appropriate clothing for work, To understand how stress applies to the role of the hotel receptionist, To discover ways to keep stress under control, To understand why it is important to control stress in the workplace, To explain the importance of adhering to codes, laws, and regulations in hospitality, To understand the rules of disclosure pertaining to business and domain names, To explain fire safety regulations and how to adhere, To know the importance of the Credit Card Order within the Data Protection Act, To understand the role of the hotel receptionist, To explore the history of the hotel receptionist, To explore the basic requirements of becoming a hotel receptionist, To explore continuing education and training for hotel receptionists. 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